365 Safety
2026 REVISION 01
365 Safety Company Policy
Registration, attendance, conduct, hygiene, cancellations and Records of Completion
1. Purpose and Application
1.1
Purpose.
This policy states the general public rules for registration, attendance, training conduct, hygiene, safety, cancellations, service administration and 365 Safety Records of Completion.
1.2
Application.
It applies to Participants, Booking Holders and other authorized registrants. A specific booking, training service, assessment or venue may include additional lawful requirements communicated by 365 Safety.
1.3
Related conditions.
The current Privacy Policy, Website Terms of Use and Training Conditions, Participant Code of Conduct and any service-specific instructions apply together with this policy.
2. Registration and Participant Information
2.1
Controlled registration.
Bookings may be initiated online or through support, but Participant registration must be completed through the applicable 365 Safety-controlled registration process.
2.2
Accuracy.
The Participant or authorized registrant is responsible for providing accurate and complete information and requesting a correction when material information changes.
2.3
Legal name and identification.
Where identification is required, the Participant's official registration name must correspond with the acceptable identification presented. A preferred name may be used for ordinary interaction where offered.
2.4
Authorized indirect registration.
Where another person or organization is permitted to register a Participant, the registrant must be authorized to provide the information and must give the Participant access to the applicable privacy notice and service conditions.
2.5
Booking confirmation.
A booking or seat is confirmed after the required payment is received or another approved payment arrangement is in place, subject to availability and the booking conditions presented at checkout.
2.6
Primary Email.
The Primary Email is used for registration confirmations, training instructions, learning materials, reminders, schedule changes, support communications and delivery of the 365 Safety Record of Completion. These communications are required to administer the service and are not marketing.
3. Attendance, Check-In and Participation
3.1
Early arrival.
Participants should arrive or join approximately 15 minutes before the stated start time unless different check-in instructions are provided.
3.2
Late arrival.
A Participant who arrives more than 15 minutes after the stated start time may be refused entry, required to reschedule or have the attempt treated according to the applicable attendance or assessment rule. Unless another booking condition applies, a late-arrival refusal does not create a refund entitlement.
3.3
Required attendance.
Punctuality and full attendance are required where the applicable training, assessment or certification standard requires them.
3.4
Participation requirements.
Participation is subject to the applicable Participant Code of Conduct and the training, attendance, safety, technology, assessment and certification requirements communicated by 365 Safety.
4. Cancellations, Rescheduling and Refunds
4.1
Company cancellation.
365 Safety may cancel a session because of low enrolment, instructor emergency, venue or safety issue, technology failure, regulatory requirement or another unforeseen circumstance.
4.2
Company-initiated cancellation or rescheduling.
If 365 Safety cancels a session, the Booking Holder may choose an available replacement session at no additional charge or a full refund. If 365 Safety reschedules a session and the replacement date is unsuitable, the booking may be moved to another available session at no additional charge.
4.3
General customer cancellation schedule.
Unless a different condition is clearly presented for the booking at checkout:
4.3(a)
Cancellation at least 10 calendar days before the session: full refund.
4.3(b)
Cancellation at least 7 but fewer than 10 calendar days before the session: 50% refund.
4.3(c)
Cancellation fewer than 7 calendar days before the session, including a no-show: no refund.
4.4
Specific booking terms.
Where a specific booking clearly states a different cancellation, transfer, attempt or fee condition, that specific condition governs.
5. Participant Code of Conduct
5.1
Respectful environment.
365 Safety is committed to a safe, respectful and inclusive learning environment. Bullying, harassment, threats, abusive behaviour and deliberate disruption are prohibited.
5.2
Discriminatory or inappropriate comments.
Sexual, religious, political, discriminatory or racial comments, jokes or conduct that reasonably create a hostile, unsafe or disruptive training environment are prohibited. Concerns should be reported promptly to the instructor or 365 Safety.
5.3
Hazards and threatening conduct.
Improper activity or behaviour that creates a hazard, threatens another person or interferes with safe equipment use is prohibited.
5.4
Phones and personal devices.
Cell phones and other personal devices must be kept on silent or otherwise managed so they do not disrupt training. Device use during instruction is prohibited unless authorized for the training, an approved accommodation, an emergency or another legitimate reason.
5.5
Photography and recording.
Photographs, video, audio recording, screenshots or similar recording of training activities, Participants or Personnel are prohibited unless expressly authorized by 365 Safety and, where another person is identifiable, that person's permission has also been obtained.
5.6
Cleanliness and littering.
Participants must keep classrooms, work areas and common spaces reasonably clean, organized and free of litter. Training materials and equipment must be returned or left in the condition directed by the instructor.
5.7
Horseplay.
Horseplay, misuse of equipment and practical jokes involving training aids, emergency equipment or other safety-related equipment are prohibited.
5.8
Personal hygiene.
Good hygiene practices are required. Participants should wash or sanitize their hands as directed and whenever reasonably necessary during hands-on or shared-equipment activities.
5.9
Cleaning and decontamination of training aids.
Shared teaching aids and equipment must be cleaned and sanitized between partner rotations and after the training session as directed by 365 Safety. Where the equipment is designated for alcohol-based disinfection, use 70% isopropyl or ethyl alcohol and maintain the required contact time, including at least 30 seconds where that is the communicated cleaning method. Manufacturer or equipment-specific cleaning instructions take priority where they require a different method.
5.10
Alcohol, drugs and impairment.
Alcohol and drug use during training is prohibited. A Participant who appears impaired to a degree that affects safety, learning, participation or assessment integrity may be removed from the session or required to stop participating.
5.11
Reporting concerns.
Participants should promptly report harassment, unsafe conditions, equipment concerns, suspected impairment, privacy concerns or other conduct that may affect a safe and respectful learning environment.
6. Instructor and Personnel Conduct
6.1
Professional and ethical standards.
365 Safety instructors and Personnel are expected to act with honesty, integrity, diligence, professionalism and transparency and to contribute to a respectful, inclusive, positive and healthy learning environment.
6.2
Non-discrimination.
Personnel must not discriminate or harass on the basis of a protected ground or engage in conduct that is inconsistent with applicable human rights and workplace requirements.
6.3
Professional image and collaboration.
Instructors are expected to maintain professional standards, work responsibly with 365 Safety and other assigned Personnel, and deliver training consistently within their authorization and qualification.
6.4
Safety responsibility.
Personnel must take reasonable steps to prevent accidents or injuries arising from training activities and must follow the applicable equipment, hygiene, facility and emergency procedures.
6.5
Ethics, bribery and corruption.
Bribery, corruption, kickbacks, falsification and other illegal, unethical or questionable practices are prohibited. Personnel must not knowingly participate in such conduct and must report material concerns through the appropriate 365 Safety process.
6.6
Compliance with law.
Personnel must comply with applicable Canadian laws and regulations relevant to their assigned duties, including laws dealing with bribery and corruption.
6.7
Privacy and confidentiality.
Personnel must protect Personal Information, confidential information, credentials and assessment or examination content and must use them only for authorized purposes.
7. Instructor-Participant Conduct and Removal
7.1
Respectful intervention.
Instructors may need to address disruption, prolonged absence, suspected impairment, learning or accessibility needs, safety concerns or other issues affecting participation. These matters must be handled respectfully and proportionately.
7.2
Warnings and removal.
Where appropriate, an instructor may give a clear direction or warning that conduct must stop. A Participant may be removed where disruptive, unsafe, abusive, impaired or other serious conduct continues, or where immediate removal is reasonably necessary for safety or integrity.
7.3
Documentation.
Material altercations, removals, safety events or other significant conduct matters must be documented and reported to 365 Safety through the applicable controlled process.
7.4
Accommodation and accessibility.
A Participant who needs an accommodation or accessibility arrangement should contact 365 Safety as early as practical and provide only the information reasonably necessary to arrange the measure.
8. Booking Holder Information
8.1
Limited information.
Where another person or organization booked the training, the Booking Holder may receive the Participant's name, selected training date or session, registration status, attendance or no-show status, pass/fail or assessment status where applicable, and the available 365 Safety Record of Completion.
8.2
Information boundary.
The Booking Holder does not automatically receive unrelated contact information, identification information, accommodation or accessibility details, private support communications, assessment content, examination content, security information or other unrelated Personal Information.
9. 365 Safety Records of Completion and Verification
9.1
Record of Completion.
Where applicable, 365 Safety issues a Record of Completion after the recorded completion requirements are satisfied. It is separate from any certificate or credential issued by another organization.
9.2
Verifiable credential.
Every 365 Safety Record of Completion is a verifiable credential. Third-party verification allows a person or organization presented with a Record of Completion to determine whether the credential is authentic and valid and helps protect against altered, fabricated or fraudulent credentials.
9.3
Limited verification.
The verification function is limited to the information reasonably necessary to confirm the Record of Completion and is not a general Participant search service.
10. Contact and Changes
10.1
Support.
Booking, registration and training questions may be directed to support@365training.ca.
10.2
Privacy.
Privacy questions and privacy rights requests may be directed to privacy@feddonia.com.
10.3
Changes.
This policy may be updated prospectively. The current version and effective date will be published on the 365 Safety website, and prior public versions may be retained as historical records.
