FREQUENTLY ASKED QUESTIONS (FAQS)
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What are your policies?
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What are your business hours?
Monday-Friday
9am - 5pm (PST)
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Where is your main office?
Our Burnaby, BC main office is not open to the public.
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Can I get a full refund?
⚫Booking cancellations are eligible for a full refund if cancelled at least 10 days before the start of a session.
⚫Booking cancellations are eligible for a 50% refund if cancelled at least 7 days before the start of a session.
No-shows and same week/day cancellations are not eligible for a refund.
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My name was misspelled, or can I change my personal information?
Yes, no problem. Please send us an email to 365training@feddonia.com.
Please note that we may need to verify you before making an adjustments to your personal information.
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How long is my certification valid for?
Certification validity periods vary among the different course. Please check the course page relevant to you inquiry for details on certification validity periods.
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I failed a course, now what?
Participants who are unable to demonstrate the required skills contained within the course or fail the written theory test can be issued a letter of participation.
This letter outlines that they have participated in a course and have gained valuable knowledge; however, they were unsuccessful in obtaining certification and the participants MUST register or enroll in another course should they wish to pursue certification again.
